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Service with Impact™
Service with Impact™
Excellence in Customer Experience & Communication
Delivering confident, consistent, and customer-centered service
Program Overview
Program Overview
SERVICE WITH IMPACT™ is a signature customer service development program focused on building a professional service mindset, communication effectiveness, and emotional control in customer interactions.
The program recognizes that customer service is not just about procedures, but about how service professionals communicate, respond, and manage themselves, especially in challenging situations.
Participants develop the confidence and skills needed to deliver consistent, positive service experiences that build trust and customer satisfaction.
MR. TAIDIN SUHAIMIN
The Lead Trainer for Service with Impact™: Excellence in Customer Experience & Communication
A Certified & Accredited HRD Corp Professional Trainer, Certified Entrepreneurial Mentor, Author, and Motivational Speaker, with experience delivering training and speaking programs in Personal Leadership, Interpersonal Communication, and Team Leadership to employees from 250+ organizations across Southeast Asia and the Middle East since 1994.
Core Service Focus
Core Service Focus
The training program helps participants to:
Develop a professional service mindset
Communicate confidently and respectfully
Manage emotions during difficult interactions
Handle complaints constructively
Strengthen customer trust and loyalty
Key Learning Outcomes
Key Learning Outcomes
Participants will learn how to:
Understand customer expectations
Communicate professionally and clearly
Handle complaints and difficult customers calmly
Build positive service attitudes and behaviors
Deliver consistent and impactful service experiences
Who Should Attend
Who Should Attend
This Service with Impact™ training program is suitable for:
Frontline and customer-facing staff
Supervisors and service managers
Support and administrative teams
Delivery Options
Delivery Options
SERVICE WITH IMPACT™ can be delivered as:
In-house training
Public workshops
Physical (face-to-face), virtual, or hybrid sessions
The program is customizable to suit service contexts, customer profiles, and organizational standards.
This training program integrates communication skills, emotional control, and service professionalism to elevate customer service beyond procedures into impactful human interactions.
Lead Trainer / Facilitator: Taidin Suhaimin
Contact & Enquiry
Contact & Enquiry
Contact us today to discuss a customized training solution tailored to your organization’s needs.
In-house training provides a great opportunity for members from the same organization to focus on specific workplace issues.
If you have any inquiries or would like to book us for your next training program, please feel free to Contact Us.
Thank you.
Highlights of Personal, Interpersonal, and Team Leadership Training Programs conducted by UGMC – Sabah, Malaysia Training Provider – during 2024–2025.
Explore Our Signature Programs
Explore Our Signature Programs
👉 Click on each program to view detailed content and learning outcomes.
“Customers may forget what you said, but they’ll never forget how you made them feel.” — Maya Angelou
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