Effective Communication & Interpersonal Skills at the Workplace

Training Duration: 2 Days 

Introduction

This Effective Communication & Interpersonal Skills at the Workplace training program is designed to strengthen participants’ communication and interpersonal skills by focusing on clarity, empathy, and purposeful interaction. 

Participants will learn how communication styles influence relationships, teamwork, and outcomes, while developing practical techniques to communicate more effectively across roles and situations.

Training Objectives

By the end of this Effective Communication & Interpersonal Skills at the Workplace training program, participants will be able to:

1. 1. Understand the fundamentals of effective workplace communication.

   2. Apply interpersonal skills to build positive professional relationships.

   3. Communicate ideas clearly, confidently, and respectfully.

   4. Practise active listening to improve understanding and engagement.

   5. Manage emotions and responses during challenging conversations.

   6. Enhance teamwork and collaboration through effective communication.

Key Topics

Module 1: Foundations of Effective Communication

Module 2: Understanding Interpersonal Skills at Work

Module 3: Active Listening & Effective Feedback

Module 4: Communicating with Confidence & Assertiveness

Module 5: Managing Emotions & Difficult Conversations

Module 6: Team Communication & Workplace Collaboration

Who Should Attend

This Effective Communication & Interpersonal Skills at the Workplace training program is suitable for executives, supervisors, officers, team leaders, customer-facing staff, and employees at all levels who wish to improve communication effectiveness and interpersonal skills in the workplace.

HRD Corp Claimable

UGMC programs are fully claimable under Malaysia’s HRD Corp scheme. Registered organizations can reclaim training expenses through the levy system.

“The art of communication is the language of leadership.” — James Humes