Training Duration: 2 Days
This Effective Communication & Interpersonal Skills at the Workplace training program is designed to strengthen participants’ communication and interpersonal skills by focusing on clarity, empathy, and purposeful interaction.
Participants will learn how communication styles influence relationships, teamwork, and outcomes, while developing practical techniques to communicate more effectively across roles and situations.
By the end of this Effective Communication & Interpersonal Skills at the Workplace training program, participants will be able to:
Understand the fundamentals of effective workplace communication.
Apply interpersonal skills to build positive professional relationships.
Communicate ideas clearly, confidently, and respectfully.
Practise active listening to improve understanding and engagement.
Manage emotions and responses during challenging conversations.
Enhance teamwork and collaboration through effective communication.
Module 1: Foundations of Effective Communication
Module 2: Understanding Interpersonal Skills at Work
Module 3: Active Listening & Effective Feedback
Module 4: Communicating with Confidence & Assertiveness
Module 5: Managing Emotions & Difficult Conversations
Module 6: Team Communication & Workplace Collaboration
This Effective Communication & Interpersonal Skills at the Workplace training program is suitable for executives, supervisors, officers, team leaders, customer-facing staff, and employees at all levels who wish to improve communication effectiveness and interpersonal skills in the workplace.
UGMC programs are fully claimable under Malaysia’s HRD Corp scheme. Registered organizations can reclaim training expenses through the levy system.
In-house training provides a great opportunity for members from the same organization to focus on specific workplace issues.
If you have any inquiries or would like to book us for your next training program, please feel free to Contact Us.
Thank you.
Highlights of Personal, Interpersonal, and Team Leadership Training Programs conducted by UGMC - Sabah Training Provider - during 2024–25.
Frontline Excellence: The Art of High-Impact Customer Service
Effective Communication & Interpersonal Skills at the Workplace
Service Excellence: Mastering Communication & Interpersonal Skills for the Frontline
Strategic Communication & High-Impact Public Speaking for Leaders
Workplace Synergy: Managing Conflict & Building Excellent Working Relationships
Frontline Excellence: Seni Perkhidmatan Pelanggan Berimpak Tinggi
Kemahiran Komunikasi Berkesan & Interpersonal di Tempat Kerja
Komunikasi Strategik & Pengucapan Awam Berimpak Tinggi untuk Pemimpin
Strategi Pengucapan Awam Berkesan untuk Penyampaian Berimpak Tinggi
Sinergi di Tempat Kerja: Mengurus Konflik & Membina Hubungan Kerja Cemerlang
“The art of communication is the language of leadership.” — James Humes