Workplace Synergy: Managing Conflict & Building Excellent Working Relationships

Training Course Duration: 2 Days 

Introduction

This Workplace Synergy: Managing Conflict & Building Excellent Working Relationships training program is designed to help participants understand the dynamics of workplace conflict and develop practical skills to manage disagreements professionally and constructively. 

Participants will learn how to communicate more effectively, manage emotions during tense situations, and approach conflicts with a problem-solving mindset.

Training Objectives

By the end of this Workplace Synergy: Managing Conflict & Building Excellent Working Relationships training program, participants will be able to:

1. 1. Understand the nature and causes of workplace conflict.

   2. Recognize different conflict management styles and their impact on working relationships.

   3. Apply effective communication skills when dealing with disagreements or misunderstandings.

   4. Manage emotions and maintain professionalism during conflict situations.

   5. Use constructive strategies to resolve conflicts and achieve win-win outcomes.

   6. Build positive, respectful, and collaborative working relationships within the organization.

Key Topics

Module 1: Understanding Workplace Conflict

Module 2: Conflict Management Styles

Module 3: Managing Emotions in Conflict Situations

Module 4: Effective Communication in Conflict Situations

Module 5: Constructive Conflict Resolution Techniques

Module 6: Building Workplace Synergy and Strong Relationships

Who Should Attend

This Workplace Synergy: Managing Conflict & Building Excellent Working Relationships training program is essential for executives, officers, supervisors, team leaders, and employees who wish to enhance their ability to manage workplace conflicts effectively and build stronger professional relationships with colleagues and team members.

HRD Corp Claimable

UGMC programs are fully claimable under Malaysia’s HRD Corp scheme. Registered organizations can reclaim training expenses through the levy system.

"Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is not the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication." Goodreads