Training Course Duration: 2 Days
This Workplace Synergy: Managing Conflict & Building Excellent Working Relationships training program is designed to help participants understand the dynamics of workplace conflict and develop practical skills to manage disagreements professionally and constructively.
Participants will learn how to communicate more effectively, manage emotions during tense situations, and approach conflicts with a problem-solving mindset.
By the end of this Workplace Synergy: Managing Conflict & Building Excellent Working Relationships training program, participants will be able to:
Understand the nature and causes of workplace conflict.
Recognize different conflict management styles and their impact on working relationships.
Apply effective communication skills when dealing with disagreements or misunderstandings.
Manage emotions and maintain professionalism during conflict situations.
Use constructive strategies to resolve conflicts and achieve win-win outcomes.
Build positive, respectful, and collaborative working relationships within the organization.
Module 1: Understanding Workplace Conflict
Module 2: Conflict Management Styles
Module 3: Managing Emotions in Conflict Situations
Module 4: Effective Communication in Conflict Situations
Module 5: Constructive Conflict Resolution Techniques
Module 6: Building Workplace Synergy and Strong Relationships
This Workplace Synergy: Managing Conflict & Building Excellent Working Relationships training program is essential for executives, officers, supervisors, team leaders, and employees who wish to enhance their ability to manage workplace conflicts effectively and build stronger professional relationships with colleagues and team members.
UGMC programs are fully claimable under Malaysia’s HRD Corp scheme. Registered organizations can reclaim training expenses through the levy system.
In-house training provides a great opportunity for members from the same organization to focus on specific workplace issues.
If you have any inquiries or would like to book us for your next training program, please feel free to Contact Us.
Thank you.
Highlights of Personal, Interpersonal, and Team Leadership Training Programs conducted by UGMC - Sabah Training Provider - during 2024–25.
Frontline Excellence: The Art of High-Impact Customer Service
Effective Communication & Interpersonal Skills at the Workplace
Service Excellence: Mastering Communication & Interpersonal Skills for the Frontline
Strategic Communication & High-Impact Public Speaking for Leaders
Workplace Synergy: Managing Conflict & Building Excellent Working Relationships
Frontline Excellence: Seni Perkhidmatan Pelanggan Berimpak Tinggi
Kemahiran Komunikasi Berkesan & Interpersonal di Tempat Kerja
Komunikasi Strategik & Pengucapan Awam Berimpak Tinggi untuk Pemimpin
Strategi Pengucapan Awam Berkesan untuk Penyampaian Berimpak Tinggi
Sinergi di Tempat Kerja: Mengurus Konflik & Membina Hubungan Kerja Cemerlang
"How you treat the one reveals how you regard the many, because everyone is ultimately a one." - Stephen Covey